Absolutely. Our chatbot is designed to integrate with most common business systems including CRM platforms, e-commerce solutions, booking systems, and payment processors. During our setup process, we’ll identify your integration needs and ensure everything works seamlessly together.

We build in smart escalation protocols. When the chatbot encounters a question it can’t confidently answer, it can either transfer the conversation to a human agent or collect the customer’s contact information for follow-up. All unanswered queries are logged so we can continually improve the system.

We use a combination of your existing materials (FAQs, service descriptions, product catalogs) and direct input from your team to train the chatbot. The system continues to learn from interactions over time, becoming increasingly effective at addressing your customers’ specific needs.

Yes, you’ll have access to a comprehensive analytics dashboard showing conversation volumes, common queries, conversion rates, customer satisfaction scores, and more. These insights help you understand customer needs and continuously optimize your chatbot’s performance.